Privacy Policy

1. Introduction

Australian Sugar Manufacturers (“we,” “us,” “our”) is committed to protecting the privacy of individuals and ensuring that personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose personal information, as well as how individuals can access and correct their information or make a complaint.

2. What Personal Information We Collect

We may collect personal information, including but not limited to:

  • Name, contact details (email, phone number, address)
  • Job title, employer, and industry affiliation
  • Information provided through enquiries, surveys, or interactions with us
  • Details related to business transactions, memberships, or industry engagements
  • Website usage data, including IP addresses, cookies, and analytics

3. How We Collect Personal Information

We collect personal information through various means, including:

  • Direct interactions (e.g., website forms, email, phone, events)
  • Industry consultations, stakeholder engagement, and public submissions
  • Automated technologies (e.g., website cookies, analytics tools)
  • Third parties such as industry partners, government agencies, and service providers

4. How We Use Personal Information

We use personal information for purposes including:

  • Responding to enquiries and providing information about our industry
  • Managing memberships, partnerships, and stakeholder relationships
  • Conducting research, policy development, and advocacy
  • Complying with legal obligations and regulatory requirements
  • Improving our website, communications, and services

5. Disclosure of Personal Information

We do not sell personal information. However, we may disclose personal information to:

  • Government agencies, regulatory bodies, and industry partners where required
  • Service providers assisting in operations (e.g., IT, marketing, legal services)
  • Law enforcement or other entities where legally required

Where personal information is disclosed to third parties outside Australia, we take reasonable steps to ensure compliance with applicable data protection laws.

6. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

  • Secure IT systems and encryption protocols
  • Access controls and confidentiality agreements
  • Regular security reviews and data management practices

7. Accessing and Correcting Personal Information

You have the right to request access to your personal information and request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

8. Cookies and Website Analytics

Our website uses cookies and tracking technologies to improve user experience and collect anonymous usage data. You can adjust your browser settings to decline cookies, but this may affect website functionality.

9. Complaints and Contact Information

If you have concerns about how we handle your personal information or wish to make a complaint, you can contact us at:

Australian Sugar Manufacturers
GPO Box 945, Brisbane QLD 4000

info@sugarmanufacturers.org

We will respond to complaints in accordance with applicable privacy laws. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Last Updated: March 2025